There are no refunds on our products.
Exchanges are offered if we are notified within 5 days of the receipt of your order. If there is an exchange, the purchaser is responsible for all shipping charges.
Exchanges are not processed if:
Untied, washed, installed, or altered pieces of hair bundles are ineligible for exchanges.
Change of mind regarding length and/or color. Please check the length charts and notes before finalizing your order. This will ensure your ordering the accurate length/color/ texture for your style.
If you have questions regarding our exchange policy, contact us: firstname.lastname@example.org.
We are committed to providing excellent customer service. We cultivate quality virgin hair bundles prior to be sent to you. If you have a concern or not satisfied with our product, contact our customer service immediately at email@example.com.